Returns Policy

Thank you for purchasing from Boris Industries! We aim to ensure that you are happy with your order, but we understand that sometimes there may be a reason to return a product. We are ready to help!

What are the return conditions?

  • You have 14 days from receipt of your order to register a return.
  • The product must be unworn, unwashed and in its original condition and packaging. Labels must still be attached to the item.

Are returns free?

  • Returns are at your own expense.
  • We recommend using a trackable shipping method as we are not responsible for lost returns.

Can I also return through you?

  • Yes! All you have to do is send an email to
  • We will send you a barcode that you can have scanned at a PostNL point. No need to print anything out!
  • Please note: an amount of €4.95 will be charged for this return service, which will be deducted from the amount to be refunded.

How long does a refund take?

  • We will do our best to refund the return as quickly as possible. After receipt and inspection, we will refund the amount to the original payment method within 1-2 business days.
  • Please note that it may take up to 3 days for it to appear in your bank account.

Are there also exceptions?

  • There are some exceptions to our returns policy, such as personal and hygiene products (e.g. underwear, swimwear). These items cannot be returned unless they are defective upon receipt.

I have another question:

  • If it is not yet completely clear or you have other questions, you can always contact our customer service. Feel free to send an email to and we will do our best to respond as quickly as possible!