Boris Industries Return Policy

We strive to ensure that you are happy with your order, but we understand that sometimes there may be a reason to return a product. Our customer service team is here to help you and ensure that the returns process goes smoothly.

What are the return conditions?

• You have 14 days from receipt of your order to register a return.
• The product must be unworn, unwashed and in its original condition and packaging. Tags must still be attached to the item.

Are returns free?

• Returns are at your own expense.
• We recommend using a trackable shipping method as we are not responsible for lost returns.

Can I also return items through you?

• Yes! All you have to do is send an email to info@borisindustries.com
• We will send you a barcode that you can scan at a PostNL point. There is no need to print anything!
• Please note: a fee of €4.95 will be charged for this return service, which will be deducted from the amount to be refunded.

How long does a refund take?

• We will do our best to refund the return as soon as possible. After receiving and inspection, we will refund the amount within 1-2 business days via the original payment method.
• Please note that it may take up to 3 days for it to appear in your bank account.

Are there any exceptions?

• There are some exceptions to our returns policy, such as personal and hygiene products (e.g. underwear, swimwear). These items cannot be returned unless they are defective upon receipt.

I have another question

• If anything is still unclear or if you have any other questions, you can always contact our customer service. Feel free to send an email to info@borisindustries.com and we will do our best to respond as soon as possible!

Please note: This return policy only applies to the Netherlands. Return costs for countries outside the Netherlands depend on the distance. For more information about this you can send an email to info@borisindustries.com .

Return address
Deellaan 52, 6681 EJ, Bemmel, The Netherlands